Cancellations
- Cancellations are strictly not allowed once payment has been made, except under extremely special circumstances, at our discretion.
- Once production has begun, cancellations are not possible under any circumstances.
Refunds
- Refunds are not issued except in the rare cases where an exception to the cancellation policy is granted. This is solely at our discretion and typically only in extenuating circumstances.
- Products that are defective or not as described may qualify for a refund. Customers must contact customer service within 48 hours of receipt to initiate this process.
Contact Us
For more detailed information, assistance with orders, or to discuss potential exceptions to policies, please contact us directly at zero@neuralway.ai. We are committed to ensuring your satisfaction and will respond to all inquiries promptly.